How To Manage The Operations Of Hotels Bsc

Implementation process of Balanced Scorecard is followed by its maintenance. Just developing a set of key performance indicators and introducing Balanced Scorecard to the company is not enough. The entire personnel must learn to live with Balanced Scorecard and use this effective performance evaluation and strategic management system in routine everyday work. This concerns all industries and business types, including hotel business. It should be mentioned that hotel industry is particularly competitive, and thus, control of adopted strategy is extremely important since any mistakes and dedications may result in loss of competitive advantage and consequently in monetary losses. In theory, Balanced Scorecard looks great. If you read reviews and works by creators of this tool, Norton and Kaplan, you will learn that BSC is created to communicate operational and strategic management. Very often, strategies remain on paper and never transform into real actions. This is a very common problem in many businesses
. One of the greatest mistakes in implementation of Balanced Scorecard is inability to maintain and control the system. In this article, well talk about hotel Balanced Scorecard, its components and operations to control the system.

As known, Balanced Scorecard starts with development of a strategy. This is the first age that many top managers fail. What is a strategy for hotel? Making a lot of money is a good goal but strategy is something different. One has to identify mission and values for the hotel. Top managers should answer simple questions where will we be in several years or how will we satisfy needs of our customers? A strategy is a global plan that implies future vision. It also contains methods of achieving and controlling strategy implementation.

Choice of key performance indicators is a subsequent stage that also requires much attention. The most typical hotel KPIs are room occupancy, percentage of international guests, house keeping costs per overall expenses, average revenue per room, average revenue per customer, percentage of customer complains per total number of customers and others. It is important to select the right indicators that represent critical success factors. It is never late to introduce amendments to hotel Balanced Scorecard and substitute indicators if the wrong choice was initially made. Key performance indicators offer top managers real time information on how well the strategy is being implemented at the moment. Moreover, some indicators, namely leading KPIs, can tell much about what is going to happen in the nearest future. For example, improvements in customer satisfaction imply that satisfied customers will come back to the particular hotel which means growth of revenue.

Finally, it needs mentioning that the most important stage is maintenance of Balanced Scorecard. It is possible to develop strategy and key performance indicators within several days. It is possible to present a Balanced Scorecard to the personnel and explain why the company needs to use this system. However if top management and ordinary personnel is reluctant to use Balanced Scorecard all have an entirely wrong concept of this system, BSC will most certainly fail as it will only complicate management process.

The Boutique Hotel An Enigma

The subject of boutique hotels has been hotly debated for at least the past five years as consumer demand soars for this specialty lodging. When you ask someone what a boutique hotel is, most likely you will receive a different answer and opinion each time. Some may believe that a hotel just needs to be small, while to others, boutique hotels cater to a certain niche market, feature unexpected luxuries and offer a city center locale.

The word boutique means a small fashionable shop and has now been loosely translated to the hospitality industry. The term as applied to hotels can encompass several meanings, although most would agree that most of these hotels treat guests to an exceptional level of design, dcor, architecture or history complemented by extra conveniences and personalized touches. Across the United States, this trend has seen tremendous popularity and can be found in properties from distinctive theme hotels to accommodations with a storied history.

From Los Angeles and San Francisco to Washington D.C. and Chicago, boutique hotels have emerged as a major player on the lodging scene. Here are several unique options all considered boutique hotels in these world-class cities.

Los Angeles Boutique Hotel
Guests can immerse themselves in a Los Angeles boutique hotel with a unique theme. Kyoto Grand Hotel and Gardens in downtown Los Angeles pampers guests with Japanese-inspired accommodations complemented by extensive facilities and luxury services. Distinct Asian accents are found throughout the property, from a lush rooftop Japanese Garden to unique Japanese suites with tatami mats and futons. An on-site Japanese spa offers a haven of relaxation, specializing in Shiatsu fingertip massages. The Asian influences continue in several dining options with a sushi bar, tempura bar teppanyaki grill and a restaurant serving authentic Japanese cuisine.

San Francisco Boutique Hotel
A trendy San Francisco boutique hotel in Union Square, Hotel 480 offers an unrivaled locale in the heart of the Golden Gate City that boutique hotels are known for. Stylishly designed with modern decor, this hotel offers the convenience of pet-friendly accommodations and deluxe amenities. A highlight of this hotel is its position in world-famous Union Square. Leisure and business travelers have found a welcome retreat from the bustle of the city. Vacationer will find limitless shopping options, exclusive restaurants and renowned attractions nearby while corporate customers will appreciate simple access to the Financial District and Moscone Convention Center.

Washington D.C. Boutique Hotel
A landmark luxury Washington D.C. boutique hotel, Phoenix Park encompasses several features that define a boutique hotel. With a building whose history dates back to 1922, an enchanting Irish theme found throughout and an unsurpassed location just one block from Union Station and two blocks to the U.S. Capitol Building, this property is the epitome of a boutique hotel. Guests will find warm Irish hospitality and thoughtful accents like award-winning Galanta Irish in-room amenities, and elegant suites with luxurious Irish linens, fine toiletries, custom-designed carpets and chandeliers from Ireland’s most noted companies. Authentic Irish cuisine is featured at the on-site restaurant, The Dubliner Restaurant and Pub, where in-house brewed beers can be enjoyed. This boutique hotel in Washington D.C. has long been a top choice for leisure and business travelers alike, with its coveted location near famous attractions and government buildings.

Chicago Boutique Hotel
The Silversmith Hotel in downtown Chicago embodies numerous aspects of a boutique hotel. Designed in the late 1800s by a member of the renowned architectural firm of D.H. Burnham and Company in the Arts and Crafts style, this historic hotel in Chicagos Jewelers Row is rich in class and elegance. Along with a storied history, this downtown Chicago hotel offers a prime location for both fun seekers and corporate clients. The Silversmith is situated just half a mile from the trains at Union Station, blocks from the Financial and Theatre Districts and minutes from the Magnificent Mile and Chicagos famous parks.

Conclusion:
Although these properties are extremely diverse in style, location and features, all are considered boutique hotels in their own right, reinforcing the notion that the term boutique hotel will continue to have countless definitions and the only constant is its mysterious nature and its continuing exponential growth among modern travelers.

Mega Resorts And Hotels In Las Vegas

Mega-Resort and Hotel Report: Bellagio

This grand resort stands out from its competitors in Las Vegas by bringing the unique taste of European tradition and charm to the famous strip in Las Vegas. Upon entering the resort, you are whisked away to a place of tranquility and fortune. The scenery is stunning with sky views from the ceiling and natural plant decorations that leave you feeling wonderful and enchanted. The Bellagio includes almost 3500 rooms and more than 500 guest suites for its guests. There are a multitude of games to play in its 116,000 square foot casino: Blackjack, various styles of Poker, Roulette, Slot Games, Keno, Craps, and many more. Pamper yourself at Spa Bellagio then treat yourself to some of the best food around at Todd English’s Olives or Le Cirque. What would a Las Vegas resort be without entertainment? You have the opportunity to watch the world acclaimed Cirque du Soleil “O” performance which gives you a unique theatrical spectacle. The hotel also offers a free fountain show that transforms the hotel’s lake into an art masterpiece. The resort offers something for everyone, so you are guaranteed to enjoy the experience.

Mega-resort and Hotel Report: Caesars Palace

To get the full experience of Las Vegas, it is a must to be a guest at Caesars Palace. For 46 years, Caesars Palace has welcomed famous legends such as Elton John. Caesars’ colossal 120,000 square foot gaming room really makes this mega-resort special. It also offers first-class shopping in this historical haven and you can easily find all your favorite designer labels such as Gucci, Armani, Dior, Cartier, and Louis Vuitton. These are some excellent choices to remember your time here!

If you feel the need to spend big, reserve a room in the Palace Tower. These suites come with two bathrooms that each have a jacuzzi and shower. Caesars has so much to offer!

Mega-resort and Hotel Report: Circus Circus

Thinking about taking the kids to Las Vegas? It could sound odd to suggest taking a trip to Las Vegas but not with this fantastic resort. Circus Circus is considered the most family-oriented resort on the Las Vegas Strip. (You can also find discounts there at a lower rate than its competitors such as Treasure Island or Excaliber). The thing that makes kids find Circus Circus unforgettable is the continual circus that stays in the resort year-round. The circus show is called Midway and it is given twice an hour totally free to Caesars guests. The Adventurdome Theme Park is a 350,000 square foot adventure that includes life-like animated dinosaurs in a Grand-Canyon-styled setting. Your children will love the amusement rides that excite both young and old. There are the favorite bumper car rides as well as the thrilling roller coaster ride named Miner Mike. For some relaxation and fun at the pool, there are three to choose from at Circus Circus. Children’s pools are also available for the little ones.

Mega-Resort and Hotel Report: Mandalay Bay

If you like the finer things in life and can only accept the best, then Mandalay Bay is for you. Regardless of your reason for coming to Las Vegas: partying, business, enjoying great food and drink, or just relaxing, Mandalay Bay is guaranteed to provide what you need. The resort consists of two towers offering hotel rooms and guest suites designed to provide you a comfortable experience. If you would like to comfort yourself with a massage, bath, wrap, or facial, Spa Mandalay will make you feel refreshed. The resort even includes a casino and bar with an amazing 11-acre beach attached. You can enjoy an abundance of shopping which offer excellent souvenirs and collection items. The casino covers an expansive 135,000 square foot of non-stop casino fun that even includes free poker lessons for the novice poker player. For those visiting on business, guests can make use of the meeting rooms and complete staff that is available to help with business needs throughout your time as a resort guest.

Oh the food! Mandalay Bay includes ten signature dining spots, eight casual dining restaurants, and four fast-food outlets. Mandalay Bay is undoubtedly the place to feel fully spoiled and helps to complete the Las Vegas experience.

Mega-resort and Hotel Report: MGM Grand

Are you a fan of MGM movies? This would be the right place for you at MGM Grand Hotel Las Vegas. MGM Grand delivers luxurious rooms and suites, excellent dining, a spacious casino, and a plethora or spa services to satisfy any visitor while staying in this resort. MGM Grand is located on the famous Las Vegas Strip where you can truly feel the spirit of Las Vegas. Nothing is in short supply here. You can easily find fabulous food, take a swim in the waterfall pools, or even take time to watch one of MGM’s famous theater shows. These shows include talents such as the Rolling Stones, Fleetwood Mac, Paul Anka, George Carlin, and many more. There is even an opportunity to watch the famous Circue Du Soleil theatrical performance. Lay back, feel free, and enjoy the sites like a celebrity as a guest at the MGM Grand Resort.

Mega Resort and Hotel Report: Planet Hollywood Resort

If you love Hollywood memorabilia and like eating at restaurants, then Planet Hollywood is for you. This hotel offers a unique Hollywood experience like no other. Formerly the location of the renowned Aladdin Hotel and Casino, it has been redesigned to attract visitors from all over to its convenient location along the Las Vegas Strip. The resort expands three acres indoors to include two swimming pools overlooking the Las Vegas strip, fine dining restaurants, spa treatments, as well as a mall for shopping lovers. The resort offers many comforts in each guest room to make your visit truly unique. The resort’s Strip Suites come with gorgeous views of the famous Strip.

Marriott To Open First Sri Lanka Hotel In Weligama Bay In 2014

Marriott International will be making its debut into the Sri Lankan hospitality market in 2014 after signing an agreement with Weligama Hotel Properties Ltd to open a new brand hotel.

The hotel group has announced that it will be opening the new Weligama Bay Marriott Resort & Spa to tourists planning Sri Lanka holidays in 2014 and it will have 200 guest rooms.

“Marriott is delighted to be extending its portfolio and opening a world-class hotel in Sri Lanka,” stated Simon Cooper, the President and Managing Director of Marriott, Asia Pacific.

“Sri Lanka is a destination that has great potential and opportunity and we hope to capitalise on that and establish a strong presence in the country. We are confident that the reputation of Marriott Hotels and Resorts and the power of Marriott Rewards, our loyalty programme, will create great interest from both local and international travellers and be successful in promoting the beautiful area of Weligama Bay, as well as the country itself as this is our first hotel here.”

The new Sri Lanka hotel is located in the district of Weligama, in the city of Matara on the south coast of the Indian Ocean island.

The Weligama Bay Marriott Resort & Spa will cater for both leisure treavellers looking for relaxing holidays in Sri Lanka and business travellers looking for comfortable accommodation and features 640-square-metres of flexible ballroom space and modern meeting rooms. The Sri Lanka hotels facilities also include a swimming pool with pool bar, three gourmet restaurants, a modern fitness centre, and guests will also have access to a stretch of pristine sandy beach.

Mr. Nahil Wijesuriya, the Chairman, East West Properties PLC, the parent company of Weligama Hotel Properties Ltd, explained: “We are among the first companies in Sri Lanka to sign up with an international branded hotel company and to open as early as 2014. The resort is being built according to Marriott International’s five star brand standards, with a beach frontage of 115 meters on the Galle-Matara road in the South-East of the country.

Sri Lanka is famous for its stunning natural scenery and diverse ecosystem comprising miles of white sandy beaches, jagged mountains, wildlife sanctuaries, thriving nature parks, and an array of heritage sites that include ancient cities and colonial forts. Since the end of its 25-year-long civil war in 2009, the island nation has seen a significant increase in the number of international travellers opting to go on holidays to Sri Lanka.

Puri Hotels For Honeymoon

Puri, although a spiritual and pilgrimage center marked by the presence of the trio-God Lord Jagannath, is also a favorite honeymoon destination loved for its picturesque scenic beauty and quiet scintillating beach. It is located in Orissa on the Bay of Bengal. Puri hotels for honeymoon travelers make special arrangement for newlyweds, to sink in their privacy and enjoy moments of loneliness and togetherness.

Puri is specially known for its peaceful silver beaches dotted with monumental magnificence and an enchanting surrounding. Also known as Jagannath Puri because of its world-famous Jagannath temple which is strewn with ancient age-old boulders and monolithic carvings of floral and traditional designs and motifs on them, you can kick start your married life by seeking blessings at this cardinal pilgrimage temple. The widespread cream sands enchant you towards Casuarinas groves that add a touch of romance to the fairly isolated and uninhabited Puri beach. They offer all the privacy in the world to honeymoon couples who want to be lost in their own world of love and romance under the vast skies meeting the horizon over the Bay of Bengal. However, on a honeymoon trip to Puri, one can sneak out for visit to the nearby places like Bhubaneswar, Sambalpur, Konark and Khurda and even enjoy a boat cruise at the famous Chilka Lake in the outskirts of Puri. Within the city, one can visit the Gundicha mandir, Satyabali and also be a part of many cultural functions like Jagannath yatra and Nava Kalebara, if you happen to be there around that time of the year when these festivities are celebrated with great pomp and show. Being flanks by bamboo thickets and Sal forests in the west and despite being a religious place, Puri has several interesting options to offer to honeymooners who opt to come to this picturesque coastal land in East India for their ultimate romantic retreat.

Puri Hotels for Honeymoon

Some of the best hotels in Puri for honeymoon couples have been listed here. To top the list of best Puri hotels for honeymoon travelers, Hotel Sonar Bangla is worth the mention. It is a 3-star property which has a private beach offering complete beach privacy to its guests on their honeymoon holiday. It is located on the New Marine Drive, at a distance of 35 km from the much famed Konark Temple, Puri railway station is 4 km and Bhubaneswar airport is 65 km. It offers best services and well-equipped rooms ad honeymoon suites as well which can make your stay a memorable experience for a lifetime. Guests who have stayed here say that the ‘hotel offers good location and excellent accommodation along with a good value for money.’

Among hotels in Puri, among other good Puri hotels for honeymoon couples is Hotel Dreamland which is a nice budget hotel. As its name suggests, unlike most other Puri hotels, Dreamland is located away from the crowded area near Swargadwar, in front of a peaceful beach and is just 3 km from Railway Station. It is well updated with elegant rooms, a multi-cuisine restaurant, an exciting video-game parlor, many indoor game facilities, bay watch relaxing facilities and many more. At Rs. 1,000 for every night, this hotel is definitely a steal for a happening honeymoon.

If you want to know more about Puri hotels for honeymoon couples, visit hotelpushpak.com