Management Of Hotels Scorecard With Bsc

It happens that Balanced Scorecard turns into said waste of time and money. This explains critical reviews of Balanced Scorecard submitted by top managers with a negative BCS experience. The problem is that Balanced Scorecard is often considered and magic business management tool that can solve any problems. BSC is a strategic management tool and thus some top managers think it can substitute strategy. Balanced Scorecard mistakes are quite typical, although they differ throughout various industries. Sometimes sets of key performance indicators and implementation guidelines are taken from online sources without proper revision and harmonization with company strategy, organization structure, goals and objectives etc. This also concerns implementation of Balanced Scorecard in hotels. As known, hotel industry is extremely competitive. In order to maintain competitive advantage and revenue rates hotels have to make unique offers to customers providing them with top quality services at competitive prices.
This is only possible if everyone in the company is thinking of ways to improve his or her performance and contribute to implementation of strategic goals.

Balanced Scorecard is perhaps the best tool for these purposes. It does not only serve as performance evaluation tool but also as a powerful strategic management system. It communicates operational in strategic management and takes strategy from presentations and strategic plans to real actions. Implementation of Balanced Scorecard in a hotel has its own peculiar features which are mainly represented in the choice of key performance indicators and customer oriented strategies.

The first thing top managers and hotel owners have to do before making a final decision to implement Balanced Scorecard is to develop a strategy. Do not hope that Balanced Scorecard will substitute the strategy. One should think of future. There is nothing wrong in earning immediate cash, however, you will lose in the long term since competitors make plans for three, five and even ten years. In this sense Balanced Scorecard is just perfect. BSC makes it possible to design long-term strategic plans and control their implementation in real time. Previously, hotel top managers analyzed only financial indicators which represented financial results for past periods. With Balanced Scorecard it is possible to be kept informed on implementation of hotel strategy all the time.

Once the strategy is developed, top managers and maybe Balanced Scorecard consultants have to look for key performance indicators which will be measured in order to obtain information on strategy implementation efficiency. Key performance indicators cover critical success factors in various spheres and aspects of running hotel business. KPIs fall into several categories: financial, customer, internal processes, as well as learning and growth. Names of categories are quite explicit and it is easy to imagine what key performance indicators can be found there. It needs mentioning that implementation of financial goals is only possible through implementation of goals in the other categories. Big profits are made only when more and more customers are coming to hotels, which is only possible through optimization of internal processes, development of unique offers and improvement of personnel professional skills and knowledge.

Experience Florentine-Style Pampering with Luxury Hotels Florence

If there is one city that you would like to tour on foot, it will absolutely be Florence. So if you are visiting this city, it is best to choose a luxury hotels Florence that is only walking distance from the most precious tourist sites in the city. Florence is one of the footstone of the Renaissance period, making it one of the centers of the greatest architectural designs that are reflected in almost all of the hotels in Florence.

The Casa Howard hotel is one of the luxury hotels Florence that truly speaks of elegance and class. It is an elegant mansion that has 13 deluxe rooms and suit that are all sophisticatedly furnished with nothing but the best facilities. They also have a private garden and terrace that is perfect for relaxation after a whole day of exploring and enjoying the wonderful sights in Florence. This is hotel is known for being cozy and delightful. Also, it is only a minute ride away from the famous Santa Maria novella, the Duomo and Ponte Vecchio.

Another Luxury Hotels Florence that offers state of the art accommodation is the Loggiato dei Serviti hotel. T is perfectly located at the center of the Piazza Santissima. This hotel is formerly a monastery in the 16th Century. However, it was transformed to be one of the most elegant and classy hotel in Florence. It has 38 elegant rooms that are all decorated in an exquisite Florentine style that includes exposed wooden rafters and canopied beds. This hotel still holds the wealth of the history that makes it stand out from the other modern hotels in the place.

There is also the Palazzo Magnani Feroni that is located at the very heart of the city of Florence. This hotel has only 12 exclusive suites that are housed in a 16th century palace. The building has retained its magnificent frescoes and precious antiques that add to its attractiveness. All their guests will surely be astounded by the beauty of the hotel the moment they step through the gateway of this Luxury Hotels Florence.

These are only some of Florences collection of deluxe hotels. There are other hotels that surely offer state of the art facilities and accommodation. It really doesnt matter what hotel you choose, because all of the luxury hotels Florence will surely give you a one of a kind experience that you will never forget.

Hotels In Pinetop Gearing Up For White Mountain Bluegrass Music Festival

Things are really starting to heat up in the northern town of Pinetop, Arizona in preparation for the 20th Annual White Mountain Bluegrass Music Festival. Music lovers from all over the country will be staying at hotels in Pinetop AZ to check out this years exciting event August 14 and 15th at the Hon-Dah Resort & Casino.

As usual, this years festival features a Dutch Oven Cook-off. To be part of this competition, entrants must be members of the International Dutch Oven Society, cook over a charcoal fire up off the ground and use ingredients prepared from scratch on site including cutting of meat, vegetable, other ingredients and marinating. This is an exciting and time-honored part of the festival and each category is judged by professional, qualified judges.

The White Mountain Bluegrass Festival features bands and other groups from the Southwest. Ben Sandoval is a featured performer who has been involved in folk music, old time fiddling and bluegrass and old-time country music since the 70s. Ben has been very active organizing other shows including the Wickenburg Bluegrass Festival in 1979, the Gisela Bluegrass Festival in 1981 and the Prescott Bluegrass Festival in 1982, the Morman Lake Festival and Paysons White Mountain Bluegrass Festival.

This years festival will also feature Mark Phillips and Third Generation Bluegrass Band. Mark started playing bluegrass at the age of 14 with his father, Wayne Phillips, who formed the band. Mark’s first instrument was the banjo. He currently plays guitar for the band as well as the mandolin and the bass and sings most of the leads. The band also features Roger Starnes, a Fort Worth Texas native who plays banjo, guitar, mandolin and dobro. Kendall Murphy is also in the band as well as Michael Morrison and
Jake Gathright – the newest member of IIIrd Generation who plays mandolin.

The White Mountains Bluegrass Festival is conveniently located near many Pinetop Arizona hotels and also features the music of The Bost Family, a six piece, hard-driving, bluegrass band from Cochise County, Arizona. The festival also includes gospel music on Sunday, jam sessions, family entertainment, food and some arts & crafts.

Top 3 Things People Look For In A Hotel

What exactly differentiates a hotel from the other? With so many hotel chains to choose from, the competition has just gotten really tough. Is it the number of stars, price, location, promotion, customer service, internet access?

Location

Most travelers now have more tools to plan their trips. And before they book your hotel, and even before they contemplate on staying at your hotel, the first thing they check out is your location. They know where they want to go so they search for the nearby hotels first. They look at that nifty map that has dots where hotels are located. From a radius of a few miles, they then come up with a list of possible options. Only then will other factors like price, amenities etc. come in.

Value For Money

Obviously, the dollar figure is very important to the all-too-discerning traveler. Pricing can definitely sway a customer to book or not to book. But more importantly, customers need to know if the value you are offering is worth their dollars. Yes, the hotel rate per night might be on the high side but if the customer can see that you’ve already thrown in the wireless internet and the breakfast, they will be more forgiving. This is especially convenient for business travelers whose hotel stays are paid for by the company. This ensures that they no longer need to foot the extras that they need.

On the other hand, you will also have customers who are travelling for pleasure. They are more than happy to explore the breakfast options outside the hotel. And they are not too keen on checking their work email so internet access is not an essential. For this group, the room only rate is very good and discount for last minute bookings also help seal the deal. Many hotel managers and owners today are utilizing the use of hotel management software to get to know the specific needs of their target market better.

Cleanliness Goes A Long Way

Great location and reasonable price are must-haves but are not enough for most people still. A single review saying that the rooms are filthy is a definite deal-breaker. It is incredibly difficult to find willing customers who will book your hotel knowing that the possibility of bathrooms being dirty is very high.

This is the same for the blankets, pillows, and towels. Worse is that people really make the effort to share this not-so-good information online. With Facebook and Twitter a click away, it is very easy for this secret to leak out. It is crucial to keep everything nice and clean. Maintaining a hotels cleanliness is an important part of hotel management.

Perfect Christmas Party Hotels

Locating and booking a perfect place for your Christmas party can be a nightmare. First, you have to take into account the number of people that will be coming, and whether or not they will be bringing guests. Secondly, you want to make sure that the location you choose is large enough, yet at the same time comfortable enough to keep all those people in the Christmas spirit. Someone’s home is often much too small, although comfortable, and a large corporate centre just is not comfortable, although it may be big enough. An excellent compromise would be Christmas party hotels.

At Christmas party hotels, you can book a room, a series of rooms, or a larger area such as a conference centre for your Christmas party. Christmas party hotels are a perfect match for several reasons. First, they have the space. Secondly, they have the comfort. Thirdly, you can pick and choose the amenities that you would like to have. Finally, you can take advantage of catering, maid service, and decorating from the hotel directly.

They Have The Space

Christmas party hotels will have the space you are looking for during the Christmas season. Whether you are doing a small party that can be contained in a large suite, or whether you are doing a larger party that will need a bigger area, Christmas party hotels have all these areas available for you. Not only do the hotels have enough space, but they also come with that space furnished. When you book a party at a hotel, you will be able to tell them what you need. You can customize the type of furniture that is found in those rooms, so your party will be comfortable, as well.

Comfortable

It is the comfort that drives many people to book Christmas party hotels for their parties. Many people enjoy parties where they feel like they are at home. With a hotel, you can take advantage of good seating arrangements with couches and chairs, beautiful decorations, and an overall warm ambience for your party. Your guests will feel well taken care of and very special when attending your event at Christmas party hotels.

Choosing Amenities

Most Christmas party hotels also let you pick and choose the things that you would like to have at your party. Do you want several couches to sit on in the room, or would you like small tables and chairs? Do you need a head table for people to sit at, or would you prefer that everyone sit at the same table? Also, the hotel can take care of the extra touches such as audio or visual equipment to add to the party and the ease of communication with them.

Taking Advantage Of What A Hotel Has To Offer

However, perhaps the most important reason that many people choose to book their events at Christmas party hotels is that you can take advantage of the things that are right there waiting for you. If you would like to serve food at your party, the catering staff will provide you with the food and serve it to you, as well. The hotel can provide a pay-as-you go bar for your guests’ enjoyment, if you decide to have one. If you would like to have music, the hotel staff will provide you with the sound system and the set up. For parties that need a lot of set up or clean up beforehand, the maid staff at the hotel will do this too. There is a decorating staff that will help you with the set up and decorating of the area for your party. If the hotel is a rather fancy one, there is also going to be a parking service for you and your guests.